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i-Series - Android
Widescreen aspect ratio 10"/15"/22

 

i-Series - Windows

Widescreen aspect ratio 15"/22"

 

01/02 Series

Widescreen aspect ratio 3202L

 

Widescreen aspect ratio 4202L

 

Widescreen aspect ratio 4602L

 

Widescreen aspect ratio 5501LT
Widescreen aspect ratio 5551L

 

Widescreen aspect ratio 7001LT

 

Embedded Computer Module

  Windows
  Android

 

Software

  EloView
  Touchtech Lima

 

 
Standard aspect ratio Standard aspect ratio
Widescreen aspect ratio Widescreen aspect ratio

Elo Touch Solutions 5501L


IDS Swap

Elo Touch Solutions now offer the IDS Swap Program (ISP) for all IDS large format touchmonitors in many countries.

The service applies to all defective IDS touchmonitors in all sizes between 32" and 70".  It includes the exchange with a new device in case of DOA (Dead On Arrival), as well as the exchange with a refurbished/reconditioned device for systems already in service (within the warranty period).

The best part for you?  Elo picks up the defective touchsystem directly on-site!

ISP is effective for the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Luxembourg, The Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey and the UK.

Contact Elo’s tech support team by email elotecheu@elotouch.com  or phone +32 (0)16 70 45 45 for RMA authorisation.

Please note that ECM Computer modules or any other IDS peripherals or accessories are not included in this swap program.


FAQ's
Q :  What if the customer doesn’t have the packaging material anymore?
A :  The customer uses the packaging material from the new unit supplied by Elo.

Q :  What if the issue could be related to the combination of the IDS unit and the ECM (computer module)?
A :  Elo will only provide a replacement IDS under the swapout scheme.  If this does not resolve the problem them customer will need to return the IDS unit together with the faulty ECM product to Elo.

   
   


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