Ordering
 

Orders are accepted by telephone or email only.  We do this to ensure that our customers are buying the right product for their chosen application and, as a result of this practise, we have a near-zero returns rate - unfortunately, on rare occasions our customers have not fully understand their, or their client's, requirements but we have never knowingly sold a product that was not suitable for the application it was intended for.

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Payment can be made by bank transfer, credit card, bank transfer, cheque or PayPal.  We accept all major personal, business and corporate credit and debit cards, including American Express, without additional surcharges or transaction fees.

 

Unless agreed otherwise, all goods must be paid for at time of ordering.  Credit accounts are available to UK-based customers only placing regular orders and also to Government, Educational and Medical customers.  We do not offer credit accounts to companies based outside of the UK.  We reserve the right to withdraw credit facilities to customers who do not adhere to our payment terms without notice.

 

Delivery

Orders are shipped using our standard delivery service will usually be delivered within a maximum of five (5) working days subject to stock availability and carrier schedules.  We are not responsible for carrier delays.

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Deliveries will be made by our choice of couriers depending on the shipment type.  This may commonly either be UPS, FedEx, DHL, DPD or Parcelforce within the UK and Europe.  Other carriers may be used for outside EU destinations.

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Customers may use their own carrier accounts if preferred but for customs and security reasons, any such requests can only be collected from our UK office or one of our UK-based logistics partners which may delay collection by 2-3 working days.

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We can approved Certificate of Origin paperwork if required.  An additional charge of £60 per order will apply, please allow up to three (3) working days for the documentation to be completed, processed and authorised by our local Chamber of Commerce.  Copies will now be supplied electronically although we are happy to also include a paper-based copy with the shipment if required.

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Our delivery cut-off point is 2pm and all timings quoted by Touchscreens Direct are based on current UK time.

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Conditions of sale

All goods are sold subject to our standard terms and conditions of business, a copy of which is available here.

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Full details of our order cancellation, returns and refunds procedures, including re-stocking charges, can also be found in our standard terms and conditions as above.

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Customers placing orders with us, by any method, are deemed to have read and accepted these terms prior to placing their order.

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Unless specifically agreed or faulty upon delivery, all orders are legally binding for specification and usage.  We have a strict 21-day returns policy for all returned goods. Any items returned after this time are accepted and credited/refunded entirely at our discretion.

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​Ordering process

To place an order, please contact us using one of the methods below.  If we are not able to take your order straight away, please leave a message and someone will contact you as quickly as possible.

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By telephone

UK - 0330 555 0155

Outside UK - +44 330 555 0155

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By email

sales@touchscreens-direct.co.uk

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